91000 Your Privacy & Data Protection Policy
Your privacy is our priority. This document explains how 91000 collects, uses, stores, and protects the personal information of users in Malaysia, in line with industry best practices and applicable data protection requirements.
Information We Collect
When you register and use the 91000 platform, we collect certain categories of information that are necessary to provide a secure, seamless, and personalised experience for users in Malaysia. This data collection is carried out transparently and responsibly, in line with recognised data protection principles.
Account information collected includes your full name, mobile number, email address, date of birth, and username. This information is required to verify your identity, protect your account from unauthorised access, and confirm that you meet the platform's minimum age requirement. You are responsible for ensuring all information provided is accurate and up to date.
Technical information such as device type, operating system, browser version, IP address, and general location data is also collected automatically when you use the platform. This data is used to diagnose technical issues, improve platform performance, and detect suspicious activity to keep all users safe.
Payment & Transaction Data
All payment-related information on the 91000 platform is processed through secure, encrypted systems. We collect the details necessary to process deposits and withdrawals in MYR (RM), including the account holder's name, bank account number, and bank name. Credit or debit card details, where applicable, are not stored directly by the platform and are handled through certified third-party payment processors.
Financial transaction records — including deposit and withdrawal amounts, transaction dates and times, and payment methods used — are retained for compliance, dispute resolution, and internal security audits. All such records are accessible only to authorised staff and are protected against any unauthorised disclosure.
Platform usage data — such as games played, active session duration, login dates and times, and user preference settings — is also recorded. This helps us understand usage patterns and deliver a more relevant experience to each 91000 user.
How We Use Your Information
Account Management
Personal information is used to create, verify, and securely manage your account. This includes password recovery, two-factor authentication, and security checks when logging in from a new device.
Customer Support
Account data and transaction records enable the 91000 support team to resolve complaints, assist with technical issues, and handle user requests accurately and efficiently — without needing to ask for the same information twice.
Platform Improvements
Anonymised usage data is analysed to identify patterns and user needs, enabling the 91000 team to improve interface design, technical performance, and the content offered to users in Malaysia.
Fraud Prevention
Technical and transaction data is used to detect and prevent fraudulent activity, money laundering, and any misuse of the platform that could compromise the safety of other users.
Important Notice
Your phone number and email address are used to send important account notifications, transaction confirmations, security alerts, and policy updates that require your immediate attention.
Legal Compliance
Certain records are retained to meet applicable legal and regulatory requirements in Malaysia, including financial reporting obligations and compliance with directives from authorised authorities.
Cookies & Tracking
The 91000 platform uses cookies and similar tracking technologies to enhance your browsing experience across our website and app. Cookies are small data files stored on your device that allow the platform to recognise your browser on return visits, remember your preferences, and keep your login session securely active.
We use several types of cookies: session cookies that expire when you close your browser, persistent cookies stored for a set period to improve convenience, and analytics cookies that collect anonymised usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser preferences. However, disabling certain types of cookies may affect some features of the 91000 platform and your overall user experience. We do not use cookies to track your activity on other websites or for third-party advertising purposes.
Types of Cookies Used
- Essential Cookies — required for core platform functionality
- Session Cookies — keeps you logged in
- Preference Cookies — saves language and display preferences
- Analytics Cookies — anonymised data for usage analytics
- Security Cookies — detects suspicious login attempts
- Third-Party Advertising Cookies — not in use
Data Storage & Security
91000 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform's servers is secured using industry-standard SSL/TLS encryption protocols.
Personal data is stored on servers protected by firewalls, intrusion detection systems, and strict access controls. Only staff who require access to carry out their duties are permitted to access user data, and all such access is logged and continuously monitored.
Account information and transaction records are retained for as long as necessary to fulfil the original purpose of collection or to meet applicable legal requirements. Once the retention period ends, data will be securely deleted or anonymised in accordance with procedures established by the 91000 platform.
Sharing Information with Third Parties
91000 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without the user's explicit consent. Your privacy is a trust we take seriously, and every decision regarding data sharing is made with careful consideration.
In certain circumstances, information may be shared with certified payment processors to facilitate MYR (RM) transactions securely, technical service providers that support platform operations, or authorised authorities when required under Malaysian law.
All third parties that receive 91000 user data are bound by strict data protection agreements and are only permitted to use that information for agreed purposes. We ensure that an equivalent level of protection is applied to all parties handling our users' data.
Your Rights as a 91000 User
Right of Access
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted through the in-platform support channel and will be processed within a reasonable timeframe.
Right of Rectification
If your personal information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account profile settings on the 91000 platform.
Right to Erasure
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for the purpose it was originally collected. Such requests are subject to applicable legal retention requirements.
Right to Object
You have the right to object to the processing of your data for certain purposes, including its use for marketing communications. You can opt out of promotional communications at any time through your account settings.
Right to Data Portability
Where applicable, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider of your choice.
How to Contact Us
To submit any privacy-related enquiries or requests, use the in-platform live support channel or visit the FAQs for further guidance.
Policy Updates & Contact Us
91000 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data processing practices, current legal requirements in Malaysia, or improvements to how we handle user information. Any significant changes will be clearly displayed on this page with an updated revision date.
We encourage users to review this Privacy Policy page periodically, especially before using new platform features or carrying out any financial transactions. Continued use of the 91000 platform after changes are announced will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our support team via the live chat available within the platform. Our team is ready to help you understand your privacy rights and will respond to your enquiry in a timely manner.
For more information on using the 91000 platform in general, please refer to Terms & Conditions our page or Responsible Gaming for safe and responsible usage guidelines.
Other Policies & Guidelines
Your Data is Secure, Your Experience is Protected
Register an account with 91000 confidently — your privacy is protected, your MYR transactions are encrypted, and our support team is available around the clock.